Adonis Apps

FAQ

General

  1. How can I download the app?

    If you are using an Android phone, using some handy applications like "Barcode Scanner" simply scan the QR code to open the URL in Android Market. As Simple!


    Alternatively, you can also search for the app name in Market which may not produce 100% desired results.


    Apps are currently ONLY available for Android platform.

  2. How do I get the app for iPhone or iPad?

    Apps are currently ONLY available for Android platform.


    Please check again later for Windows, iOS and Blackberry versions.

  3. Do I need to pay upgrade fee for Paid Apps?

    No, once an application is bought in Market, any future upgrade is FREE. If you feel you are charged, please contact Android Market support.

  4. I am looking for a new feature in an app. How do I tell you?

    You can do this in many ways.

    1. In the app, Menu->About, you can Contact Us.

    2. In this site, you can submit your request from Contact Us link.

    3. Simply email us at adonisapps@gmail.com

  5. I am looking for a new app that is like yours. How do I tell you?

    You can do this in two ways.


    1. In this site, you can submit your request from Contact Us link.

    2. Simply email us at adonisapps@gmail.com

  6. My download is stuck, but I am charged. Why?

    This happens sometimes with Android Market and we know it is very frustrating.

    • Make sure you are connected to web.
    • Try to cancel the download and try again. Sometimes after several minutes.
    • Try to log into your Google Talk, sometimes they say this helps. 
    • Try to restart the phone.
    • If nothing helped, contact Android Market support.
  7. I already purchased the app in an old phone. Can I get it in my new phone?

    Yes, provided you use the same Gmail Id. Android Market tracks your downloads using the your Gmail Id and not by your phone.


    So as long as you are using the same Gmail Id, you do not have to pay again.


    If Market is still wanting you to pay, please contact Market Support.

  8. How do I contact Android Market Support?

    Some general questions are covered in the below link of Android Market.

    http://market.android.com/support/bin/topic.py?topic=15869


    If you should have more questions, you can reach them at below link.

    http://market.android.com/support/bin/answer.py?answer=136634&hl=en

  9. Why am I getting "Not Licensed" error even though I paid for the app?

    This may happen in Android Market sometimes, especially as soon as you have purchased the app. Please try these below steps to see if the issue resolves by itself.

    1. Uninstall and reinstall the app. You will not be double charged. If you have multiple Gmail accounts configured, make sure you reinstall the app again with the same Id using which you bought before.

    2. Clear the market cache and install the app again. This is done from Settings->Manage Applications and then choosing Market.

    3. Simply restart the phone.

    If none of these helped, please write to us. We can cancel your old wrong order so you can download / buy again.

  10. How do I send Log files to Dev?

    Many cases if an error you are facing is unique to you, we (or any developer) would need a log of the error to be sent to debug the issue.

    There are many free apps in Android market to get this done. Famous ones is aLogCat. You need to have this FREE app installed and as soon as the app crashes, go to this log app and use the options in there to email to our Id (adonisapps@gmail.com).

    Appreciate your support!

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Returns

  1. What is the return policy of the Android Apps?

    Any apps downloaded from Android Market has the same return period outlined in the below link:


    http://market.android.com/support/bin/answer.py?hl=en&answer=134336


    In short, the users have 15 minutes to return the app from the time of download. This can be done only once as mentioned in Android Market's policy.

  2. Is it not 24 Hours for return?

    It was. In Dec 2010, Android Market changed their policy to mere 15 minutes. Do we like it? No. Do we have a choice? No.

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